Refund & Return Policy

Effective Date: August 7, 2026

At Discount Party Station, we want you to be satisfied with your purchase. This Refund & Return Policy explains when products can be returned, exchanged, or refunded.

1. Return Period

You may request a return within 7 days of receiving your order.

Return requests submitted after 7 days may not be accepted.

2. Eligible Returns

A product may be returned if:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The product is missing parts or accessories.
• The product is unused and remains in its original condition and packaging.
• The product does not match the description provided on our website.

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery and provide photographs or other evidence when requested.

3. Return Conditions

To qualify for a return:

• The product must be unused and in resalable condition.
• The original packaging, tags, accessories, and included items should be returned where applicable.
• Proof of purchase or order information may be required.
• Products must not have been damaged through misuse, improper handling, or normal wear and tear.

We reserve the right to reject a return if the product does not meet these conditions.

4. Non-Returnable Items

The following products are generally not eligible for return or refund:

• Used or opened products where the product cannot be resold.
• Personalized or customized products.
• Products specifically prepared or made according to customer requirements.
• Clearance or final-sale items, where clearly identified as such.
• Products damaged after delivery due to misuse or improper handling.
• Items returned after the applicable return period.

Certain party supplies, decorations, balloons, disposable products, and seasonal products may also be non-returnable once opened, used, inflated, assembled, or prepared for an event.

5. Damaged or Incorrect Orders

Please inspect your order after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly with your order number and clear photographs of the product and packaging.

After verification, we may provide:

• A replacement;
• An exchange; or
• A refund for the affected product.

If the issue was caused by an error on our part, we will determine the appropriate return-shipping arrangement.

6. Change of Mind

Returns due solely to a change of mind are accepted only where the product is eligible for return and remains unused, unopened, and in its original resalable condition.

Shipping or delivery charges may not be refundable for change-of-mind returns.

7. Return Shipping

Unless the return is caused by an incorrect, damaged, or defective product supplied by Discount Party Station, the customer may be responsible for return shipping costs.

Original delivery charges are generally non-refundable unless the return is the result of an error on our part.

8. Refunds

Once we receive the returned product, it will be inspected.

If the return is approved, the applicable refund will be processed using the original payment method where possible.

Refund processing may take 5–10 business days after approval, depending on the payment provider or financial institution.

Shipping charges, delivery fees, or other non-refundable charges may be deducted where applicable.

9. Exchanges

If an exchange is approved, replacement depends on product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

10. Order Cancellation

Orders may be cancelled before they are processed or shipped, subject to our ability to stop the order.

Once an order has been dispatched, our standard return procedure may apply instead.

Customized, personalized, or specially prepared orders may not be cancellable once production or preparation has started.

11. Refused or Undelivered Orders

If an order is refused or cannot be delivered because of an incorrect address, failure to receive the package, or other circumstances attributable to the customer, any applicable delivery and return shipping charges may be deducted from the refund.

12. How to Request a Return

To request a return or refund, contact Discount Party Station with:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs or videos, where applicable

Do not send a product back without first contacting us and receiving return instructions.

13. Policy Changes

Discount Party Station reserves the right to update or modify this Refund & Return Policy at any time. The updated policy will be published on this page with the applicable effective date.

14. Contact

For return, refund, or exchange requests, please contact us through the contact information provided on discountpartystation.com.